Frequently Asked Questions

Here are the answers to the most commonly asked questions. Knowing the answers to these important questions will help you make the best possible decision for what is right for you in your neuropathy treatment quest. If we didn't cover a question you may have, give us a call at (970) 663-4494 and we will be more than happy to help answer it.

Becoming our Client

My Doctor said there’s nothing that can be done for Neuropathy except pain pills… that I just have to live with it. Isn’t that true?

Great news! The doctor who told you that couldn’t be more incorrect! The most common medications try to help neuropathy by simply masking nerve pain and numbness. Anti-depressants, anticonvulsants, and narcotics prescribed by doctors to help patients live with nerve pain don't do much good. Unfortunately, as they numb the pain, they numb all nerve sensations.

These medications contribute to the diminished sensory perception which may adversely affect balance and gait, including cognitive function. Drugs are not a solution, they "mask" the problem. As a patient’s body becomes used to their prescribed drugs, dosages will increase - and the side-effects will increase also. Up to 95% of the patients who complete our At-Home Neuropathy Program are able to significantly decrease, if not eliminate, their symptoms without drugs or their dangerous side-effects.

Do I have to travel to your office in Colorado to have an Appointment?

We utilize the latest technology to bring our service and expertise to you through our 100% virtual and paperless practice. Our Virtual Health Consultations are conducted through our secure and HIPAA compliant portal for clients throughout the United States. We will cover everything you need to know from A-Z, in the comfort of your own home.

Can Dr. Smith or Dr. Irven be my primary care physician?

It is important that you have your own primary care physician. We do not provide acute medical care services. We will work with you closely as consultants and coaches to help you address the root cause of your neuropathy. Our services are not meant to substitute or replace those of a medical doctor, our programs complement medical care.

Do You Prescribe Medications?

We do not practice medicine and do not diagnose or treat diseases or medical conditions. We focus our coaching practice on promoting health and optimal nerve function through the use of powerful medical modalities, nutrition and lifestyle changes. Please do not discontinue your medication as you go through our program. As your health improves, we may advise you to confer with your prescribing physician to inquire about reducing or weaning off your medications as needed.

What is involved in the Initial Appointment/Consultation?

Your first of two initial 30 minute appointments will be utilized to determine what your biggest goals, concerns and frustrations are regarding your neuropathy. Your history, previous testing and other things you have done to try to improve your neuropathy will all be reviewed by our neuropathy coaches prior to this appointment, and will be discussed during this appointment. After this meeting, we will better understand if you need more testing, a second opinion, a referral to another provider, or if you would make a good candidate for the at-home program.

Who is NOT a good candidate for care?

If a client is not motivated, not engaged and not willing to take the steps necessary to get the most out of their at-home program, they would not be a good fit. Additionally, if your nerve symptoms started immediately after or within a week of undergoing a spine or lower extremity surgery, then our program is not likely to be successful for you. Our goal is to work only with clients who benefit from this program.

My Neurologist did a NCV test or an EMG test. Do you need those results?

An NCV test records the speed at which the nerve impulse travels a specified distance in relation to the diameter of the nerve and degree of myelination (insulation) on the axon of the nerve. An EMG test looks for electrical activity in the muscle during contraction. EMG tests may help differentiate between nerve damage or dysfunction and neurological disorders.

Both of these tests will confirm what is already known; the nerves are not working properly. Nerves feel things they shouldn’t and don’t feel what they should. For that reason, the results of these tests are not necessary to help us help you.

Do the At-Home treatments hurt?

Not at all. In fact, most clients report how good they feel. Some of the therapies can even be manually adjusted in relation to the intensity setting to deliver optimum comfort. Treatment typically brings color and warmth back to the feet and extremities as a result of increased blood flow. It also relaxes the muscles, delivering pain relief.

Your Experience and Investment

How does your virtual program work?

Our program is delivered 100% virtually with one-on-one consultations with Dr. Smith or Dr. Irven; both board-certified neuropathy specialists. After the initial case review with the doctor, we will help you identify the root cause and set a course of care. During our second session of your New Client Assessment, we will outline what we believe to be the cause of your condition along with a customized at-home treatment program to help you reach your goals. Over the course of your recommended plan, we will support you every step of the way with consultations and coaching.

How Do I Prepare For Our Sessions?

Please make sure that you are in a quiet, comfortable place.  We will be covering the material and recommendations for the module that has recently opened for you. Have your questions written down and ready, along with a pen and paper for notes.  We want you to get the most out of every meeting together.

How Long Will it Take to Get Better?

Everyone is different, depending on the severity and complexity of your condition. We will work with you closely during the entirety of your recommended plan to turn your neuropathy around. The majority of your improvement will be made within the first 3 months, however it may take up to 12-18 months for complete nerve healing capacity. With that stated, most clients feel improvement within the first few weeks

How long does the at-home program last?

You can expect your at-home neuropathy treatment, including the 1 on 1 sessions with our doctors, to last anywhere between 90-120 days, depending on the complexity and severity of your condition.

Will Insurance Cover This Treatment?

Wouldn't that be great?! Unfortunately, insurance (including Medicare) does not cover our at-home neuropathy program. Insurance covers only drugs and surgery that mask symptoms, which is why you are still looking for answers -- because it's not working. Our program is non-drug and non-surgical which addresses the root cause of neuropathy.

This program is considered “above the standard of care” and therefore optional and elective in the eyes of the insurance companies. This is an investment you make in yourself that will last a lifetime. We do everything we can to make our Neuropathy program affordable and available to you.

What form of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, as well as HSA and FSA accounts through our secure payment portal or checks through the mail, with tracking. 

Do You Offer Financing?

We offer flexible payment options that fit into your budget, even if you're on a fixed income.

I am ready to get started! What do I do next?

Please set up your New Client Assessment with one of our Neuropathy Specialists to make sure you qualify and to verify our solution is viable for you. You can do this directly through the button below. You will be directed to our secure payment portal.

Modern Neuropathy
Health Partners, Inc.

(970) 663-4494